SERVICES / EMERGENCY SUPPORT
When it breaks, minutes matter.
Emergency support and repair for your autoclaves, any brand. Remote help within the hour, an engineer on site within four.
From alert to back in production.
One clear chain of events the moment your equipment stops.
T+0
Alert logged
Phone, email, portal or live chat. One team picks it up right away.
1h or less
Remote diagnosis
We connect to your system and pin down the root cause.
4h or less
On-site intervention
An engineer reaches your machine with the right parts in hand.
Done
Back in production
Validated and running again, with your downtime kept to a minimum.
Remote and on-site response times depend on your support contract.
Built to get you running again.
Minimized downtime
Rapid response gets your production back on track as quickly as possible.
Expert diagnostics
Experienced technicians find the root cause and apply a lasting fix.
Remote & on-site
Remote troubleshooting or hands-on intervention, whichever the fault needs.
24/7 availability
On-call service covers you well outside regular business hours.
One team, four ways in.
Use whichever is fastest. The same people answer.
Live Chat
Immediate troubleshooting.
Available with a support contract.
Equipment down right now?
Trust Imtech-Steri to get your sterilization process running again, with reliability and know-how.
Imtech-Steri AG · Basel, Switzerland · Steam sterilization since 1979